Lucille’s Mountain Top Inn & Spa treats every reservation as special. Most guests book 4–6 weeks in advance, and unlike large hotels, we do not overbook to offset cancellations. As a small 14-room inn, last-minute cancellations have a significant impact. Please review our updated cancellation policy (effective January 9, 2024).

 

We require at least 7 days’ notice to cancel or reschedule a reservation.

 

Fees & Payments

    • All cancellations, at any time, incur a $50 cancellation fee per room.

    • At booking, guests must pay the first night’s stay plus a portion of taxes to secure the reservation.

    • Full payment is automatically charged 7 days before check-in using the original payment method.

    • If you cancel within 7 days of arrival, you are responsible for the full reservation amount.

    • Cancellations made 7+ days in advance will receive a refund of the initial deposit minus the $50 fee.

    • Changes or date moves outside the 7-day window incur a $35 rescheduling fee.

 

No refunds are given for late arrivals, early departures, no-shows, or weather-related cancellations.

Lucille’s is not responsible for changes due to weather, travel disruptions, illness or injury, work issues, or family emergencies. Because we strictly follow this policy, we strongly recommend purchasing travel insurance to protect against unexpected events such as trip interruptions or medical emergencies.

 

Children

Lucille’s is an adult-oriented, kid-free inn. We are not equipped to accommodate children under 14, including babies and toddlers. If you arrive with a child, your reservation will be cancelled immediately and your deposit will not be refunded.

 

Occupancy

Rates are based on double occupancy. The Tree Top Suite can accommodate up to two additional guests for $45 per person, per night. Rates and policies may change and are higher during peak periods such as fall foliage season and holidays. Some rooms or dates require a two-night minimum stay, which cannot be waived by shortening a reservation—you will be charged for the full minimum stay.

 

Check-in/Check-Out

Check-in is 3:00–8:00 PM Sunday–Thursday and 3:00–10:00 PM on Fridays and Saturdays. If you need early check-in, please contact us at least 48 hours in advance to check availability and fees.

Our front desk is not staffed 24 hours, so please notify us before arrival if you plan to arrive after 8:00 PM so we can ensure building access.

Check-out is 11:00 AM. Late check-out may be available—please inquire in advance about availability and any additional fees.

 

Smoking Policy

For safety reasons, candles, cooking devices (including hot plates), and any open flames are not allowed in guest rooms, as the inn is a wooden structure. If you need to prepare your own food due to dietary requirements, please book The Apartment, which has a full kitchen.

Smoking and vaping are permitted only on the designated smoking patio, rain or shine (please ask for its location before smoking or vaping).

If you or anyone in your party smokes or vapes anywhere else on the property, burns a candle, or uses any open flame in a guest room, your credit card will be charged a minimum $300 cleaning and/or smoke remediation fee, and you may be required to leave the property without a refund.

 

No Outside Alcoholic Beverages on Property

This is a county law, not an inn policy. White County, Georgia Alcoholic Beverage Ordinances (Section 6-54(d)) prohibit “brown bagging.” Any outside alcohol brought onto the property may only be consumed in your private guest room—no exceptions.

We offer a selection of local, domestic, and imported wines and craft beers that can be enjoyed throughout the property, including the inn’s deck and back porch.

 

Guest Policy

The maximum occupancy is 2 guests per room (except The Tree Top Suite, which allows up to 4). This limit applies for the entire stay.

With prior approval, we may allow additional guests for events or photography. Event/venue fees apply and must be arranged in advance, with a minimum charge of $50 per extra guest.

For safety and security, staff must always know who is on the property. If this policy is violated, we may charge a cleaning/damage fee (minimum $200), restrict access to parts of the property (including parking), and/or evict your entire party without a refund.

 

Pets

We love pets, but they are not allowed on the property. If you need boarding, we recommend Moon Doggies, located just down the mountain. For pet-friendly lodging, we suggest Mountain Paws Cabin Rentals—and you’re still welcome to enjoy a relaxing visit to our spa, which is open to everyone.

 

Gift Certificates

Gift certificates must be presented at check-in with a valid driver’s license. They are transferable and any remaining balance may be used at a later date before the expiration. Gift certificates cannot be redeemed for cash.

 

Group Rentals

Policies vary for group rentals of 4 or more rooms. Please call or email for details before booking online.