CANCELLATION AND CHANGE POLICY
Lucille’s Mountain Top Inn & Spa is a small, 13-room inn where every guest reservation is for a specific room and is special to us. We do not overbook in anticipation of cancellations like many large hotels. Most of our guests reserve 4-6 weeks before their visit. If you cancel your reservation and we have less than 10 days to rebook your room, the likelihood of rebooking it is very slim. If your travel plans change and you must cancel or shorten your stay, please notify us at least ten (10) days prior to your arrival date and we will either reschedule your visit to a different date ONE time – or cheerfully refund your deposit less a $35 administrative fee.
In the unlikely event that you must cancel or shorten your stay with less than ten (10) days notice, please understand that you will be charged for your entire reservation. If we can rebook your room(s) for all or part of your stay, a full or partial refund will be made less a $35 administration fee.
WE HIGHLY RECOMMEND TRAVEL CANCELLATION OR INTERRUPTION INSURANCE, which is available from AmericanExpress and many other reputable providers that can be found on the Internet.
Cancellation and Deposit Policies differ for rentals of the entire inn. Please call for details.
We require a one (1) night deposit to confirm your room reservation. We accept Visa, MasterCard, Discover, and American Express for deposits. Your balance may be paid with credit card, check, or cash at check-in. A valid credit card number is required for the deposit. If you cancel within the cancellation policy your deposit will be refunded less a $35 administration fee.
We are happy to accept gift cards from BedandBreakfast.com…however, per their policy (and ours) there is a limit of $500 per stay on their use as payment. Balances above that amount must be paid with credit card, cash, or check.
RATES AND MINIMUM STAY REQUIREMENTS
Rates are based upon double occupancy. Room #7 may accommodate an extra person. Extra person charge is $35. Rates/policies are subject to change and rates are higher during high impact periods such as Fall Foliage Season and Holidays. Some rooms or specific dates require a Two Night Minimum stay. This minimum stay requirement cannot be waived by shortening an existing reservation and you will be responsible for the charges for the minimum stay on the entire reservation.
CHECK-IN / OUT
Check-in time is 3:00 PM – 8:00 PM during the week, and 3:00 – 10:00 PM Fridays and Saturdays. If you require an earlier check-in please contact us at least 48-hours in advance to inquire about availability and early check-in fees.
Please note the front desk is not staffed 24-hours per day, so please let us know before the date of your arrival if you will be arriving after 8:00pm to ensure you can get into the building.
Check-out time is 11:00am. If a late check-out is required please inquire about availability and any additional fees.
VERY LIMITED SMOKING ENVIRONMENT AND ABSOLUTELY NO CANDLES OR COOKING IN ROOMS
For safety purposes, no candles or cooking (hot plates, etc.) are allowed in guest rooms (it is a wooden structure). If your dietary requirements require food that you prepare yourself, please let us know in advance and we’ll make special arrangements for you in our kitchen – or please choose The Apartment, since it has a full kitchen of its own. The only place on the property smoking is allowed is the smoking patio, rain or shine (please ask where it is before you smoke). If you or anyone in your party smokes anywhere else on the property or burns a candle in a guest room, your credit card will be charged a minimum $250 litter removal, cleaning and/or smoke remediation fee, and you may be asked to leave the property with no refund.
ALCOHOLIC BEVERAGES – “BROWN BAGGING” IS ILLEGAL
This is a county law, not an Inn policy. White County, Georgia Alcoholic Beverage Ordinances, Section 6-54(d) specifically prohibits “brown bagging”. Any outside alcoholic beverages you bring on to the property can only be consumed in the privacy of your guest room – no exceptions. We offer a nice selection of local, domestic and imported wines and craft beers that are served throughout the property, including the inn’s deck and back porch.
Maximum number of guests per room is 2 (except for Room #7, which is 3). This applies for the full time period of your room rental. With prior arrangement, we may occasionally allow a few extra guests for events or photography (event and/or venue fees will apply and MUST be pre-arranged, minimum charge is $50 per additional guest). For the safety, security, and comfort of all of our guests, the Inn staff must be aware at all times of who is on the property. If you choose to violate this policy, we may (at our discretion) assess a cleaning/damage fee (MINIMUM $200); and/or limit access to parts of the property (including parking) to some or all of your outside guests; and/or immediately evict ALL members of your party from the property with no refund.
MULTIPLE GUESTS PER RESERVATION
Complete room turnover fee is $25 for different guests using the same room in a single reservation. For the safety, security, and comfort of all of our guests, the Inn staff must be aware at all times of who is on the property, so each guest using the room must provide contact and payment information.
FOOD ALLERGIES AND DIETARY RESTRICTIONS
The set menus for our gourmet breakfasts and evening desserts are planned in advance. We prepare by gathering only the freshest and specific ingredients required for the menu, often from local farms and specialty purveyors. If you or anyone in your party has any food allergies, restrictions or food issues please let us know when you make your reservation (the Comment field when making an on-line reservation is perfect for that information). This will allow us the opportunity to provide you with an exceptional breakfast and dessert experience that also meets your dietary requirements and, in the case of allergies, ensures your safety. Without advance notice ingredients to meet a special dietary requirement may simply not be available in our kitchen.
No Pets. Please call for help in making arrangements to board your pet.
In compliance with the Americans with Disabilities Act (ADA) we welcome any dog that “is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.” Please note that this does NOT include Emotional Support Animals, which are NOT allowed by Georgia law. If you need to bring a service dog to the Inn, please let us know at the time you make your reservation so we can be properly prepared. Also note that (again, in compliance with the ADA Requirements) when it is not obvious what service an animal provides, our staff may ask if the dog is a service animal required because of a disability, and what work or task has the dog been trained to perform. While at the Inn, we require that you never leave the dog alone in your room and that you take responsibility for any waste cleanup and/or damage caused to our facilities. For the safety and security of our other guests and staff, if you choose to violate this policy we may (at our discretion) assess a cleaning/damage fee of up to $300; and/or remove any unattended animals found in a guest room and bill you for any pickup and boarding fees; and/or immediately evict you from the property with no refund.
Sorry, but we are not equipped to accommodate children under the age of 14 years.
ONE NIGHT RESERVATIONS
For one night stays we very, very rarely are not able to guarantee a specific room, however we do guarantee a room of equal or greater value. Please do not stress over this policy as it has rarely occurred and, on the few times one night guests were assigned to a different room, they have always been happier with the room choice.
Gift certificates must be presented at check-in along with a valid driver’s license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.