Cancellation and Change Policy

Due to our size and the personal attention we offer our guests, we kindly REQUIRE a 10 DAY NOTICE, should you need to reschedule or cancel your reservation. We are a small, 14-room inn unable to overcome the loss of a last-minute cancellation.

  • ANY and ALL CANCELLATIONS, made at any time, will incur a $50 cancellation fee. (per room)
  • Please understand that if you cancel for any reason within 10 days of your scheduled arrival date, you will be responsible for the full payment of your reservation.
  • We regret that we will no longer be offer any refunds for any cancellations made less than 10 days prior to arrival date.
  • If we can rebook your room, we will happily convert your security deposit (minus $50 cancellation fee) into a Lucille’s Gift Certificate (valid for 1 year) which will allow you to reschedule your stay and come see us on a later date. Our dedicated Inn Staff will make every diligent effort to try to help, however with such short notice, it is never a guarantee that we will be able to re-book the room.
  • Any requests to change the date/move a reservation (LESS than 10 DAYS prior to your scheduled arrival date) is also considered a cancellation request because we are potentially losing the ability to re-book that room and all policies will apply.
  • Any request to change the date/move a reservation (OUTSIDE of our 10-day policy) will incur a $35 rescheduling fee.
  • No refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.
  • Cancellation made within 48 hours of arrival date will be responsible for full payment. NO EXCEPTIONS.

Lucille’s does not take responsibility and can NOT be held liable for any changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, work or family related emergencies.  Because we adhere strictly to our policy, we strongly recommend you purchase travel insurance for unavoidable curve balls with unexpected life events.  WE HIGHLY RECOMMEND TRAVEL CANCELLATION OR INTERRUPTION INSURANCE, which is available from AmericanExpress, Travel Guard and many other reputable providers that can be found on the Internet.

Booking Policy

We do require a deposit at the time of booking which is equal to your first night’s stay and a portion of the taxes. We accept Visa, MasterCard, Discover, and American Express for deposits. Your balance may be paid with credit card, check, or cash at check-in.


Lucille’s is an adult-oriented facility, and many of our guests choose to stay with us specifically because we are kid-free.  The Inn is not equipped to accommodate children under the age of 14 years old. This includes babies and toddlers.  If you arrive with a child your reservation will be cancelled immediately and your deposit will not be refunded.

Rates and Minimum Stay Requirements

Rates are based upon double occupancy. The Apartment can accommodate up to 2 extra people. Additional guest fee will be applied in the amount of $45 per person, per night. Rates/policies are subject to change and rates are higher during high impact periods such as Fall Foliage Season and Holidays.  Some rooms or specific dates require a Two Night Minimum stay. This minimum stay requirement cannot be waived by shortening an existing reservation and you will be responsible for the charges for the minimum stay on the entire reservation.

Check-in/Check Out Time

Check-in time is 3:00 PM – 8:00 PM during the week, and 3:00 – 10:00 PM Fridays and Saturdays. If you require an earlier check-in please contact us at least 48-hours in advance to inquire about availability and additional fees.

Please note the front desk is not staffed 24-hours per day, so please let us know before the date of your arrival if you will be arriving after 8:00pm to ensure you can get into the building.

Check-out time is 11:00 a.m. If a late check-out is required please inquire about availability and any additional fees.

Very Limited Smoking Environment and Absolutely No Candles in Rooms

For safety purposes, no candles, or cooking (hot plates, etc.) are allowed in guest rooms (it is a wooden structure).  If your dietary requirements require food that you prepare yourself, please, choose The Apartment since it has a full kitchen of its own. The only place on the property smoking or vaping is allowed is the smoking patio, rain or shine (please ask where it is before you smoke or vape).  If you or anyone in your party smokes or vapes anywhere else on the property or burns a candle or has any other open flame in a guest room, your credit card will be charged a minimum $300 litter cleaning and/or smoke remediation fee, and you may be asked to leave the property with no refund.

Alcoholic Beverages – Brown Bagging is Illegal

This is a county law, not an Inn policy.  White County, Georgia Alcoholic Beverage Ordinances, Section 6-54(d) specifically prohibits “brown bagging”.  Any outside alcoholic beverages you bring on to the property can only be consumed in the privacy of your guest room – no exceptions.  We offer a nice selection of local, domestic and imported wines and craft beers that are served throughout the property, including the inn’s deck and back porc

Outside Guests

Maximum number of guests per room is 2 (except for The Apartment, which is 4). This applies for the full time period of your room rental. With prior arrangement, we may occasionally allow a few extra guests for events or photography (event and/or venue fees will apply and MUST be pre-arranged, minimum charge is $50 per additional guest). For the safety, security, and comfort of all of our guests, the Inn staff must be aware at all times of who is on the property. If you choose to violate this policy, we may (at our discretion) assess a cleaning/damage fee (MINIMUM $200); and/or limit access to parts of the property (including parking) to some or all of your outside guests; and/or immediately evict ALL members of your party from the property with no refund.

No Pet Policy

Although we love pets, we do not allow them on the premises. If you would like to board your pets whilst staying with us, we suggest Moon Doggies, just down the mountain from Lucille’s.  If you need pet-friendly accommodations, we suggest Mountain Paws Cabin Rentals – along with a relaxing visit to our Spa, which is open to everyone!

Gift Certificates

Gift certificates must be presented at check-in along with a valid driver’s license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

Group Rentals of 4 or More Rooms

Policies differ slightly for group rentals of 4 or more rooms.  Please call or email for details BEFORE making online reservations.